D-121

Management - Laboratory

Section D — Laboratory Operations and Specifications Revision 0 26 pages

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1.0 Objective and Purpose

The objective of the Management process is to ensure the continuing suitability, adequacy, and

effectiveness of the laboratory management system (LMS) in meeting objectives and in meeting
the requirements of ISO 17025, the assessment of opportunities for improvement, and to review
and set new policies and objectives as appropriate. Another objective of the Management process
is to ensure that actions are taken to correct problems, to avoid potential problems, and to improve
efficiencies and service to the customer, LMS processes, and the LMS as a whole.

The purpose of this procedure is to describe how policies and objectives are established for LMS
processes, and for the system of processes in place at Ion Labs. This procedure describes how
performance against established objectives is measured or monitored, both as such information

becomes available and on a periodic basis, and how management reviews and analyzes the
outputs of such measuring and monitoring activities. This procedure describes how management
reacts to analysis by making decisions and initiating actions to continually improve test services,
LMS processes, as well as the LMS as a whole, including the policy and objectives themselves.

This procedure also describes how any identified resource requirements are addressed, and how
performance information is communicated internally.

2.0 Scope

This procedure is applicable to management of at Ion Labs, Inc laboratory activities.

3.0 Responsibility

3.1 This procedure applies to Management who are responsible for establishing and reviewing
quality objectives and performance metrics, for analyzing performance against those

metrics, and for making decisions and taking actions to correct problems, prevent potential
problems, and to improve the LMS processes and resulting services under the ISO 17025
scope of accreditation. Responsibilities of Management are performed by the following
members of Ion Labs staff: Lab Management.

3.2 This procedure also applies to personnel who are invitees to management review

meetings, and those who are responsible for providing information and/or data for
analysis.

3.3. Laboratory Management is responsible for being the point of contact for the accreditation

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agency and arranging activities such as internal audits and management reviews.
Laboratory Management is responsible for reporting LMS performance information and
the need to improve the LMS to other members of Management.

3.4 Laboratory Management is responsible for implementing, maintaining, and improving the
LMS, and ensuring the effectiveness of laboratory activities.

3.5 All Ion Labs personnel are responsible for supporting procedures, for performing
laboratory activities accurately, for identifying deviations from the LMS, and notifying
management when deviations are detected so correction and corrective action may be
initiated. All Ion Labs personnel are authorized to initiate actions to prevent or minimize
such deviations.

3.6 Laboratory Management is responsible for ensuring that this procedure is accurate,
understood and implemented effectively. This procedure may not be changed without the
authorization of Laboratory Management.

4.0 Definitions

4.1 Objective — Result to be achieved

4.2 Impartiality — the presence of objectivity. This means that the outcome or result of an
activity is not compromised by a situation or action of a person.

4.3 Confidentiality- the protection of information to ensure that data is accessible only to
authorized personnel and is not made available or disclosed to unauthorized individuals,

entities, or processes.

5.0 References

5.1 C-502, SOP, Record Storage, Retention, and Destruction

5.2 LMS Planning Tools, see Attachments for examples

5.3 D-121-F1, Form, Management Review Meeting Minutes

5.4 QS-108, SOP, Corrective and Preventative Action procedure

5.5 A-113, SOP, Training procedure

6.0 General

6.1 Evidence of Management’s commitment to the development and implementation of the
management system and continually improving its effectiveness is demonstrated through

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Management’s involvement in decisions and actions related to the following:

® Establishing policies for the Lab’s expectations and performance,

e Establishing objectives,
© Promoting the use of the processes described in LMS procedures,

e Providing resources (personnel, facilities, equipment, systems, and support
services) to implement, manage, perform, and improve LMS processes and
laboratory activities,

® Establishing methods of monitoring and measuring processes to achieve
objectives,

e Participating in management review,

® Communicating the effectiveness of the LMS to staff members,
@ Communicating the importance of meeting customer and other requirements to

staff members, and the importance of conformance to ISO 17025 requirements,
® Taking steps to ensure impartiality and demonstrating commitment to impartiality
by identifying and addressing risks to impartiality,

@ Identifying opportunities to improve LMS processes and providing resources to
implement improvements.

6.2 LMS Planning Tools are the control used to identify and monitor various aspects of our
organization that are necessary to optimize the performance of the LMS and thereby
ensuring optimal service to the customers. LMS Planning Tools consists of at least the

following worksheets: Objectives, and Risks and Opportunities.
6.3. Any resource requirements relating to the operation or improvement of the LMS or its

processes, are purchased per the Purchasing and Receiving procedure. Any human
resource needs (including staffing level adjustments and/or training) are managed in
accordance with SOP A-113 Training Procedure.

6.4 Laboratory Management, irrespective of other responsibilities, has the authority and
resources needed to carry out duties including:

a) implementation, maintenance, and improvement of the LMS,

1. This is done through planning the Lab’s operations, ensuring the
established processes are followed, maintaining the documentation that
defines the processes, and identifying and implementing improvements to

the infrastructure, processes, etc.
b) identification of deviations from the LMS or from the procedures for performing

laboratory activities,

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1. This is done through recording the deviations, justifying the deviation, and
authorizing the actions taken. This is documented in the Test reports.
Cc) initiation of actions to prevent or minimize such deviations,

1. This is done through taking corrective actions in accordance with the QS-
108 Corrective and Preventative Action procedure.

d) reporting to laboratory management on the performance of the LMS and any need
for improvement,

1. This is done as the need arises and actions are taken as necessary. This is
also completed during the Management Review Meeting (see below).

e) ensuring the effectiveness of the Lab’s activities.

1. This done through monitoring daily activities and taking appropriate action
as required when necessary.
6.5 Management designates a back-up to Laboratory Management to carry out his/her duties

in case of his/her absence from the Laboratory.

7.0 Process Inputs

7.1 Inputs to the Management process include, but are not limited to:

s Service and process performance information

e Inputs for management review meetings and scheduled meetings

e Resource needs

8.0 Process Activities

8.1 Policies, Objectives, Performance Analysis, and Improvement
8.1.1 Management defines policies and objectives and ensures the objectives
are measurable and are aligned with the established policies as

appropriate. The policies and objectives address the competence,
impartiality, and consistent operation of the laboratory. Performance
against these objectives is monitored, measured, analyzed, and reacted to
accordingly. Objectives are documented on the Metrics worksheet of the
LMS Planning Tool.

8.1.2 | Management may also establish measurable objectives (e.g., goals or
targets) for LMS processes (or functional levels) in support of the
company objectives, where suitable and applicable. Suitable

measurements are meaningful and add value to process effectiveness and

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efficiency.

8.1.3 Data from quality assurance activities are included in objectives to
measure competence and are analyzed and used to improve laboratory

activities. If the results of this data analysis are found to not meet
requirements, appropriate action is taken to prevent incorrect test results
from being reported. Evidence of analysis and actions to improve
laboratory activities will be documented in Management Review Meeting

Minutes or corrective action records as appropriate.
8.1.4 Feedback from customers is received as described in the Sales procedure.

The contents and nature of customer feedback will be as it is received for
immediate response to the customer and will be analyzed during
management review. The data analysis will be used as the basis for
improving the LMS, laboratory activities, and customer service. Actions
taken as a result of analyzing customer feedback will be documented in

Management Review Meeting Minutes.
Opportunities to improve laboratory activities and the LMS are identified

and selected based on the activities listed below. Depending on the
source of the improvement opportunity and the actions required to
implement improvements, records associated with specific improvements
may be documented in corrective actions, Management Review Meeting
Minutes, updated objectives, or changes to documented LMS procedures.

® Evaluation of performance data presented during management
review,

® Review of performance against objectives and the quality
policy,

8 Feedback (both positive and negative) received from
customers,

@ Determination and review of risks and opportunities,

® Review of findings presented during internal audits or
assessments from external bodies,

® Evaluation of the results of corrective actions,
® Suggestions from staff members who participate in the LMS,

® Results of quality assurance activities,

® Proficiency testing results.

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8.2 Monitoring and Measurement of Processes

8.2.1 All LMS processes (and the LMS as a whole), are monitored by internal audits to
assess their continuing suitability and effectiveness in meeting their respective

objectives, as well as their effectiveness in meeting the requirements of ISO
17025. See the H-101 Internal Audits procedure.

8.2.2 Management is responsible for establishing any suitable measurable objectives for
processes as deemed necessary. Where such objectives exist, they will be
reviewed during management reviews and monitored/measured, reported,
analyzed, and acted upon accordingly (see below). Reported performance
information from personnel will also be reviewed to determine process adequacy.

8.3 Impartiality
8.3.1 Management ensures actions are taken to safeguard impartiality. Actions include
training activities, reviewing orders, reviewing reports and results as necessary,

and reinforcing impartiality when deemed necessary. Training involves all Ion
Labs personnel interfacing with the Laboratory and focuses on the need to ensure
test results are not swayed in any way. The structure and management of
laboratory activities are established and implemented in LMS procedures to ensure

impartiality is always practiced. Potential compromises to impartiality may
include commercial, financial, relationships to other organizations, relationships of
Ion Labs staff, or other pressures. Management will be responsible for taking
action to prevent pressures from compromising impartiality.

8.3.2 Risks to impartiality will be identified and documented on the Risks and
Opportunities worksheet of the LMS Planning Tool. Risks to impartiality will be
reviewed during management review. If changes to known risks or additional risks

are identified prior to planned management review activities, Management will add
to or revise the identified risks.
8.3.3 Complaint investigations will determine if impartiality contributed to the Lab’s

performance that instigated the complaint. Management will take appropriate
action immediately if it is determined that impartiality caused a complaint or an
inaccurate test result. Feedback information will also be reviewed during the
management review to assess incidents that occurred during the review period.

8.3.4 Actions to eliminate or minimize risks to impartiality will be documented on the
Risks and Opportunities worksheet of the LMS Planning Tool. As necessary, a
corrective action will be completed per the QS-108 Corrective and Preventative

Action procedure.

8.4 Risks and Opportunities
8.4.1 Management determines risks and opportunities associated with laboratory

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activities that need to be addressed in order to give assurance that the LMS can

achieve its intended results, enhance opportunities to achieve the purpose and
objectives of Ion Labs, prevent or reduce undesired impacts and potential failures
in laboratory activities, and achieve improvement.

8.4.2 Opportunities (situations favorable for achieving an intended result) may arise
through various means including, but not limited to, requests for new services,
ideas for new services generated during research activities, new technologies, new

practices, new partnerships, changes to infrastructure, an effect of addressing risks,
LMS changes, etc.
8.4.3 Risks and Opportunities are documented on the Risks and Opportunities worksheet

in the LMS Planning Tool.
8.4.4 Management determines and plans actions to reduce or mitigate risks and works

toward pursuing opportunities proportional to the potential impact on the validity
of laboratory results. Actions to address risks and opportunities, including plans
for integrating and implementing actions into the LMS are documented on the
Risks and Opportunities worksheet of the LMS Planning Tool.

8.4.5 The risks that have been determined and the actions taken to address the risks are
evaluated during management reviews. A record of the review is documented in
the Management Review Meeting Minutes. The Risk and Opportunities worksheet

of the LMS Planning Tool is updated as necessary when new risks and
opportunities are identified or when changes are made to existing actions that
address current risks.

8.4.6 The Risk and Opportunities worksheet is updated as necessary when new
opportunities are identified, as opportunities are fulfilled or deemed no longer
active, or when other existing information is no longer current.

8.5 Management Review

8.5.1 Management reviews the performance of the LMS on an annual basis at minimum
to ensure its continuing suitability, adequacy, and effectiveness in meeting the
requirements of Jon Labs stated policies, objectives, and conformity with ISO

17025. Management review meetings will be conducted according to the agenda
in the Management Review Meeting Minutes form D-121-F1, which identifies the
inputs for review and analysis and serves as a record of the results. Additional
personnel may be invited to attend and provide input as deemed appropriate by
Management. Attendees will be recorded on the agenda/minutes. The meeting

may be held in one session or may occur over several meetings at the
Management’s discretion.
8.5.2 In preparation for the meeting, responsible personnel generate any reports and

collect and/or summarize information required by the agenda in the Management

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Review Meeting Minutes form.

8.5.3 During management review meetings, management reviews each agenda item. For
each item, consideration will be given to events occurring since the previous

review, any changes in the organization or in the market, as well as current
performance levels relative to any established objectives. Notes regarding
information presented and issues considered/discussed will be recorded in the
minutes. Though items may be added to or removed from the agenda at the

discretion of management, the agenda items will include at least the following:

Status of actions from previous management reviews,

Fulfillment of objectives,
Suitability of policies and procedures,

Changes in internal and external issues that are relevant to the Lab,

Customer communications and feedback including complaints,

Ion Labs personnel feedback regarding the LMS and performance in their
areas,
Results of quality assurance activities (validity of results) including

proficiency testing,
Results of monitoring activities and training,

Performance of external providers (suppliers, vendors),

Results of recent audits including internal audits and assessments by
external bodies,

Status of corrective actions,

Effectiveness of implemented improvements,
Changes in the volume and type of work or in the range of laboratory

activities,
Results of risk identification (including risks to impartiality),

Adequacy of resources (human, infrastructure, facilities),

Resource needs,

Recommendations for improvement,
LMS performance, adequacy, suitability, and effectiveness,

Any need for change,

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® Date of next meeting.

8.5.4 Outputs of management review will be recorded and will include decisions and
actions to improve processes and services relative to customer and Ion Labs’
requirements. Management review outputs will include the following decisions

and actions at a minimum:

@ Improvements to the effectiveness of the management systems and its
processes,

& Improvement of laboratory activities related to the fulfilment of the
requirements of ISO 17025,

@ Changes or additions to resources required to perform laboratory activities,

@ Any other changes necessary to support the LMS.

8.5.5 Decided action items will be recorded in the Management Review Meeting
Minutes form. Persons responsible for completing such actions will be recorded,
and target dates for completion will be determined and recorded. Where
appropriate, a corrective action will be initiated to implement actions and to track

completion and effectiveness in accordance with the QS-108 Corrective and
Preventative Action procedure.

8.5.6 Where changes to the LMS will be implemented as an output of management
review, management will ensure that such changes occur in a controlled manner to
maintain the integrity of the LMS, and that process effectiveness and test services
will not be compromised during or after the change. Such planning will include
considerations appearing in the Changes to the LMS and Planning section of the

Management Review Meeting Minutes form.
8.5.7 New objectives and changes to the laboratory policies may result as performance

levels and/or service quality improves. Management will ensure changes to the
policy and/or objectives will be documented and implemented under controlled
conditions.

8.5.8 The agenda, when complete, serves as the record of management review and is
retained according to the SOP C-502 Record Storage, Retention, and Destruction.

8.5.9 Upon completion of management review activities, resulting performance
information is summarized and reported to employees, as appropriate. Such
information may be presented in meetings, on an individual basis, and/or it may be
posted in conspicuous locations in the facility.

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8.6 Resources

8.6.1 Management ensures the personnel, facilities, equipment, systems, and support
services necessary to manage the LMS and the test services provided are available.

Resources are identified and allocated as described in LMS procedures and
monitored through the management review process.

8.6.2 Management ensures personnel with responsibilities for managing the LMS have
the authority and resources necessary to carry out their duties. Formal
identification of authority is described in the process procedures where the
decision-making and responsibilities occur. Training requirements for authorities
and responsibilities is described in the A-113 Training procedure.

8.6.3 Any resource requirements which will be provided by external sources relating to
the operation or improvement of the LMS or its processes, including those needed

to meet customer requirements for the test services provided, will be arranged by
Management according to the Purchasing and Receiving procedure. Any
identified staff training needs will be provided as described in the A-113 Training
procedure.

8.7. Record Management

8.7.1 Records are maintained per SOP C-502 Record Storage, Retention, and

Destruction.

8.8 Process Outputs

8.8.1 Outputs from the Management process include, but are not limited to:

e completed, and updated as needed, LMS Planning Tool,

8 decisions and actions to improve LMS processes and the LMS as a whole,

® improvements to service,
® identification of resource needs,

® records of completed management reviews

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8.0 Revision History

| Rev | Date | Description of Changes | CCR # | By |
|-----|----------|------------------------|-------|----|
| 0 | 11/04/21 | New. N/A J. Sassman | - | - |

9.0 Attachments

9.1 Attachment 1 - LMS Planning Tool

9.2 Attachment 2— LMS Planning Tool Objectives

9.3 Attachment 3 —- LMS Risks and Opportunities

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IANLABS Management Review Meeting Minutes
Form: D-121-F1 CCR No. N/A Revision: 0

Status of Actions from Previous Meetings
Open action items

Management
Suitability and monitoring of policies, objectives, and procedures, internal communications, internal and
external issues, risks and opportunities, changes and LMS planning
Sales
Process Effectiveness — customer and personnel feedback and complaints

Purchasing and Receiving
Process Effectiveness - supplier performance
Test Items
Test items, sample and retains preparation, and identification as well as environmental monitoring

Laboratory Operations
Process Effectiveness —nonconforming work, quality control activities, measurement uncertainty, test
method validations, software validations

Calibration and Equipment Control
Equipment adequacy
Resources and Training
Changes in the volume or type of work, infrastructure, environment, staffing levels, training needs

Audits and Assessments
Internal audit results and plan, accreditation assessment results
Corrective Actions
Status of open actions, timeliness

Improvements
Improvements completed and effectiveness, improvements planned
LMS Adequacy, Suitability and Effectiveness

Overall assessment of the LMS
Date of Next Meeting

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IAN LABS Management Review Meeting Minutes
Form° D-121-F1 CCR No. N/A ReviSion 0
.

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IAN LABS Management Review Meeting Minutes
Form: D-121-F] CCR No. N/A Revision: 0

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Is the Lab’s policy for competence of personnel suitable
adequate and still appropriate?
If not, describe necessary changes.
Is the Lab’s policy for confidentiality and impartiality
suitable and adequate?
If not, describe changes.
Is the Lab’s policy for consistent operation of the Lab
suitable and adequate?

If not, describe necessary changes.
State how policies are known and followed.
Is it necessary to change any policies? If yes, describe
plan.
State how procedures are known and followed.
Do procedures accurately describe current practices and
conform to ISO 17025 requirements?
Is it necessary to change any procedures? If yes,
describe plan.

Fulfillment of Objectives (review the Objectives worksheet in the LMS Planning Tool)
Measurable Objective: Current Level Goal Positive or Negative Trend?

Other Objectives (non-measurable) Fulfillment Status

Where objectives are not being achieved, describe
necessary plans or corrective actions:
Internal Communications
Describe methods used for internal communications.
Are performance results communicated adequately? If
not, describe necessary actions.
Are the current methods adequate? If not, describe
necessary actions.

External and Internal Issues (review the Issues section of the LMS Overview worksheet in the LMS Planning
Tool)

Are there any known external issues that could impact
the company? (e.g., competition, technology, etc.)
Are there any internal issues that could impact the LMS?
(e.g., changes in staffing levels, facility, equipment,
layout moves, etc.)

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ION LABS Management Review Meeting Minutes
Form: D-121-F1 N/A Revision: 0

Risks (review the Risks and Opportunities worksheet in the LMS Planning Tool)
Review the identified risks and determine if they are
current. Indicate new risks or those that have changed
since the last review.
Verify the worksheet is updated.
Review the actions taken to address risks. Have the
actions been effective? If not, describe necessary

changes.
Opportunities (review the Risks and Opportunities worksheet in the LMS Planning Tool)
Review the identified opportunities and determine if they
are current. Indicate new opportunities or those that have
changed since the last review. Verify the worksheet is
updated.
If the opportunities have been pursued, were the actions
taken effective at improving the LMS and/or the overall
performance of the Lab? If not, describe necessary
changes.

LMS changes and planning
List potential changes to the LMS and the necessary
planning to implement them (include revisions to ISO
17025, internal issues, external issues, or other
influences):
Determine how the integrity of the LMS will be
maintained during such changing circumstances.
What roles, responsibilities and/or authorities will require

changes?
What resources will need to be applied?
What additional training is required?
Other comments, suggestions:

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IANLABS Management Review Meeting Minutes
Form: D-121-F1 CCR No. N/A Revision: 0

Sales process effectiveness
Describe the planned results for the Sales

process.
Describe whether or not the process is
achieving planned results (reports from
Managerial personnel)
If not, what actions are being taken or are
necessary?
How has the process improved?
Other comments, suggestions:
Customer and personnel complaints andfeedback (review Customer Feedback Log)
What complaints have been received?

(summarize and list)

Are corrective actions necessary or initiated?
Have we received positive feedback?
(summarize and list)

What is the overall perception internal
customers have of the Lab and its
performance?

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IAN LABS Management Review Meeting Minutes
Form: D-121-F1 CCR No. N/A Revision: 0

Purchased Services and Supplies process effectiveness
Describe the planned results for the Purchasing
process.
Describe whether or not the process is
achieving planned results (reports from
Managerial personnel).
If not, what actions are being taken or are

necessary?
How has the process improved?

Other comments, suggestions:

Review information regarding supplier and vendor (external provider) performance

List suppliers (including service providers,
subcontractors, technicians, laboratories) with
inadequate performance and describe issue(s):

Should the status of any suppliers or vendors
change as the result of their performance
analysis?
Verify the accreditation status of any suppliers
or service providers who are required to
maintain their accreditation to ISO 17025 (or
ISO 17034 if appropriate) is current. Identify
those who are not current and the plan to ensure
they are current or obtain an alternate source.
List any other actions that should be taken to
ensure proper supplier and vendor performance.

Receiving process effectiveness
Describe the planned results for the Receiving
process.
Describe whether or not the process is
achieving planned results (reports from
Managerial personnel).
If not, what actions are being taken or are
necessary?

How has the process improved?

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IAN LABS Management Review Meeting Minutes
Form: D-121-F1 CCR No. N/A Revision: 0

Other comments, suggestions:
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Samples process effectiveness
Are test items samples properly
prepared and labeled?

Are storage and identification
requirements for test items and retains
adequate?

Are storage requirements for test items
and retains properly monitored?
Other comments, suggestions:

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IANLABS Management Review Meeting Minutes
Form: D-121-F1 CCR No. N/A Revision: 0

ess effectiveness
Describe the planned results for the Laboratory
Operations process.
Describe whether or not the process is achieving
planned results (reports from Managerial
personnel).
If not, what actions are being taken or are

necessary?
How has the process improved?
Other comments, suggestions:
Nonconforming Work (review Lab Nonconformity Log)
Review Lab testing service nonconformities
issued (trend data or specific incidents).
Does the data indicate that competence or
verification points and methods of
verification/review are inadequate?

Is corrective action necessary?
If not, why?
Is additional training or monitoring necessary? If
yes, list.

Quality Control Activities (review Quality Control Activities Schedule and Results)
Describe the results of inter-laboratory
comparisons or proficiency testing.
Review results and outcomes from other quality

assurance activities. Describe whether or not the
current activities are adequate to ensure valid
results.
Does the data indicate that current methods or
techniques are inadequate? If yes, describe
necessary actions.
Does that data indicate that additional monitoring
is necessary? If yes, describe plan.
Measurement Uncertainty
Are Measurement Uncertainty Budgets current for the tests
performed and the measurement equipment used? If not,
describe plan to update.
Test Method Validations
Have any changes occurred that would affect
existing validations of test methods? If yes,
describe plan.

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IANLABS Management Review Meeting Minutes
Form: D-121-Fl CCR No. N/A Revision: 0

Have new lab-developed or non-standard test
methods been introduced requiring test method
validation? If yes, describe plan.
Software Validations
Have any changes occurred that would affect
existing software validations? If yes, describe
plan.

Has any new software been added that requires
software validation? If yes, describe plan.

Calibration process effectiveness

Is current calibration status of measurement and
test equipment being maintained as required?
If not, what actions are being taken or are
necessary?

Other comments, suggestions:

Equipment Maintenance process effectiveness
Is equipment being maintained in proper
working order through required preventive
maintenance activities?

If not, what actions are being taken or are
necessary?

[SOP

IAN LABS Management Review Meeting Minutes
Form: D-121-F1l CCR No. N/A Revision: 0

Changes in volume or type of work
Describe known changes in volume or type of
work and the plans to address the changes.

Include when the change is expected.
Is the infrastructure adequate?

(Facilities, proper equipment, equipment
capacity, layout, hardware, software, etc.)
List what infrastructure changes are needed:

Is the work environment adequate and adequately
controlled?

(Temperature control, Humidity Control, lighting,
etc.)
List what work environment changes are needed:

Are staffing levels / resources adequate to support
the LMS and service to customers?

What processes and/or testing services are
experiencing delays or problems due to lack of
resources?
Are adequate controls in place for access into and
use of the Lab areas which affect laboratory
activities? If not, describe actions that will be

taken to improve controls.
Are adequate controls in place to prevent
contamination, interference, or adverse influences
on laboratory activities? If not, describe actions
that will be taken to improve controls.

Does the facility layout and physical
configuration provide effective separation
between areas with incompatible laboratory
activities? If not, describe actions that will be
taken to improve controls.
Training needs (list):

Comments, suggestions:

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LMS Internal Audit results

Necessary actions
Plan for next LMS Internal Audit:

Technical Internal Audit resultse
e
Necessary actions
Accreditation Assessment results

Necessary actions
Comments, suggestions for all audit
results

Open Actions (list CA Seq Ref # and
discuss)

Time|ieness oOf act1*0nS initi ted:

Time|iness ofie mplemented act10Nns:
Plans for improving responsiveness (if
necessary)

Comments, Suggestionse
°

[SOP

IANLABS Management Review Meeting Minutes
Form. D-121-F1 CCR No. N/A Rev1S«i0n 0
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Conclusion regarding the current
state/performance of the LMS
Does our LMS allow us to meet customer and ISO

17025 requiremen ts as well as meet the needs of
the business?

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ASODments